Privacy Policy

Learn how ETOHI collects, uses, and protects your personal information when you book or use our private Oahu tour and transportation services.

Privacy Policy

Exclusive Transportation of Hawaii LLC dba ETOHI
Effective Date: December 1, 2018
Last Updated: 10/08/2026

Exclusive Transportation of Hawaii LLC dba ETOHI (“ETOHI,” “we,” “us,” or “our”) operates the website etohi.com (the “Site”). This Privacy Policy explains how we collect, use, share, and protect personal information when you visit the Site, make a reservation, or otherwise use our services. “You” or “user” refers to any person accessing the Site or using ETOHI’s services.

This Privacy Policy works together with our Terms & Conditions, which govern the transportation and tour services themselves. By using the Site or our services, you agree to the collection and use of information as described in this Policy.

1. INFORMATION WE COLLECT

1.1 Personal Data

When you make a reservation, contact us, or otherwise interact with the Site, we may ask you to provide personally identifiable information, which may include:

  • First and last name
  • Email address
  • Phone number
  • U.S. and international address information
  • Payment information
  • Personal health information relevant to your service (for example, mobility or medical needs relevant to accessibility)
  • Travel-related information (for example, itinerary preferences, flight or lodging details)
  • Any other information reasonably needed to provide your requested service

1.2 Usage Data

We may automatically collect information about how the Site is accessed and used, including your IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on pages, unique device identifiers, and other diagnostic data.

1.3 Cookies & Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons, tags, and scripts) to operate the Site and understand how it’s used. Cookies are small files stored on your device, which may include an anonymous unique identifier. We use cookies for purposes such as:

  • Session cookies – to operate the Site
  • Preference cookies – to remember your settings, such as language or location
  • Security cookies – to help detect and prevent fraud or abuse
  • Functionality cookies – to support features like keeping you logged in or remembering items you’ve selected
  • Analytics cookies – to help us understand and improve the Site (see Section 5)

You can set your browser to refuse cookies or alert you when a cookie is being sent. If you disable cookies, some parts of the Site may not function properly.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Facilitate and process reservations and bookings
  • Provide transportation and related services
  • Communicate with you, including to notify you of changes to your reservation or our services
  • Provide customer support and respond to inquiries
  • Process payments
  • Maintain business and transaction records
  • Gather analysis or information to improve our services and the Site
  • Monitor use of the Site and detect, prevent, and address technical issues
  • Provide updates, special offers, or information about goods or services you’ve requested
  • Comply with applicable U.S. federal, Hawaii state, and local laws

We do not sell or market your personal information to third parties for profit.

3. DATA RETENTION

We retain your Personal Data only for as long as necessary for the purposes described in this Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period, except where it’s needed to strengthen Site security, improve functionality, or where we’re legally required to retain it longer.

4. HOW WE DISCLOSE INFORMATION

4.1 Service Providers

We use third parties to help operate the Site and provide our services, including website hosting, software and application providers, email services, booking and reservation systems, payment processors, security and VPN services, and other operational vendors. These providers have access to your Personal Data only as needed to perform their functions on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Legal Requirements

We may disclose your Personal Data where required by law, legal process, court order, or government request, or where we believe in good faith that disclosure is necessary to:

  • Comply with a legal obligation
  • Protect and defend ETOHI’s rights or property
  • Prevent or investigate possible wrongdoing connected with the Site
  • Protect the personal safety of Site users or the public
  • Protect against legal liability

5. ANALYTICS

We use third-party analytics services to monitor and analyze use of the Site.

Google Analytics is a web analytics service that tracks and reports website traffic. Google may use the data it collects to contextualize and personalize ads within its own advertising network. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on. For more on Google’s privacy practices, see Google’s Privacy & Terms.

6. PAYMENT PROCESSING

We do not store or collect your full payment card details ourselves. That information is provided directly to our third-party payment processors, whose use of your information is governed by their own privacy policies. Our payment processors adhere to PCI-DSS standards set by the PCI Security Standards Council, a joint effort of Visa, Mastercard, American Express, and Discover, which help ensure the secure handling of payment information.

7. DATA SECURITY

We use reasonable and commercially appropriate measures intended to protect your information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. You can help by making sure you’re accessing our Site securely — always via https://www.etohi.com.

8. LINKS TO OTHER SITES

The Site may contain links to third-party websites that are not operated by us — for example, attractions, venues, or partner businesses. If you click a third-party link, you’ll be directed to that site. We strongly encourage you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party site or service.

9. YOUR RIGHTS & CHOICES

You may request to correct or modify Personal Data you’ve provided by contacting us directly, or, where applicable, by contacting the relevant third-party service provider.

You may opt out of receiving communications from us at any time by emailing us with the subject line “REMOVE FROM CONTACT LIST.”

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We encourage you to review this page periodically; changes are effective when posted here.

11. CONTACT US

Exclusive Transportation of Hawaii LLC dba ETOHI

Email: info@etohi.com
Phone: +1 (808) 975-1191
Business Address: 60 N. Nimitz Hwy #1102, Honolulu, HI 96817

For privacy-related requests, please contact us directly using the information above.